M A N A G E D S E R V I C E S
Because we believe that customer experience innovation is an ongoing process that evolves with the needs of your customers, managed services are built into our processes and offerings.
To better meet your needs, these services are also available as standalone offerings.
Online Experience Maintenance
Ongoing delivery of functional enhancements, content creation, content updates and bug fixes allows you to react to market demands in real-time with a relevant online experience.
Marketing Campaign Management
End-to-end management of marketing initiatives—including search engine optimization, micro-sites, banner advertising and email marketing campaigns—ensures solid execution and measurable results.
Project Coordination Services
Management of small projects—including estimation, tracking, reporting and management of deployment and quality assurance—enables a coordinated, rapid response to evolving market demands.
Analytics & Strategy
Full user trend and application analysis / reporting to ensure that the initial planned results are achieved.
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Infrastructure Management Services
Ongoing support—including incident, problem and build management along with O/S and middleware support—based on industry best practices and an understanding of the impact of your technical infrastructure on the customer experience.
Database Administration
Proactive maintenance and administration of critical database components ensures that the principles underlying the creation of your databases are adhered to throughout implementation and ongoing support.
Infrastructure Performance & Capacity Monitoring
Proactive performance and capacity monitoring of all infrastructure equipment involved in the delivery of your online customer experience eliminates the need to invest in expensive and complicated monitoring solutions.
Infrastructure Hosting Services
A secure, scalable hosting environment provides a cost-competitive hosting solution without the capital investment required to build, manage or extend your existing data center.
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